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Cancellation & Refund Policy

RETURN, CANCELLATION & REFUND POLICY

AAWO ONLINE STORE

Last Updated: 09 November 2026

At AAWO Online Store, customer satisfaction is our priority. We aim to provide quality products and a reliable shopping experience.

1. Return Policy – 3 Days

  1. Customers can request a return within 3 days of receiving the product.
  2. Products must be unused, undamaged and returned with their original packaging, tags and accessories.
  3. Customers must provide the order ID and relevant photographs or videos when requesting a return.
  4. Return requests are subject to product eligibility and verification.

2. Eligible Reasons for Return

Returns may be accepted in the following cases:

  1. Damaged products received.
  2. Wrong product delivered.
  3. Defective products.
  4. Missing items in the order.
  5. Product significantly different from its description.

3. Refund or Replacement

For eligible returns, customers can choose either:

  1. Refund: The eligible amount will be returned through the applicable payment method.
  2. Replacement: A replacement product will be provided, subject to availability.

4. Order Cancellation

  1. Orders can be cancelled before shipment.
  2. Once an order has been shipped, cancellation may not be possible.
  3. Customers must contact customer support with their order ID to request cancellation.
  4. Approved prepaid order cancellations will be refunded.

5. Refund Processing Time

  1. Approved refunds will generally be initiated within 5–10 business days.
  2. The time taken for the money to reach the customer's account may depend on the bank or payment provider.
  3. Refunds for Cash on Delivery orders will be processed through a mutually agreed available refund method after verification.

6. Cash on Delivery (COD)

  1. Cash on Delivery is available for eligible delivery locations and products.
  2. Customers must pay the applicable order amount at the time of delivery.
  3. Customers should verify the package condition before accepting delivery.
  4. COD orders are subject to order confirmation and delivery availability.

7. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety or product-specific reasons, where legally permitted. These may include:

  1. Opened or used personal care products.
  2. Opened perfumes and cosmetics.
  3. Food items and consumable products.
  4. Products damaged due to customer misuse.

This exclusion does not apply to defective, damaged, incorrect or otherwise legally returnable products.

8. Return Shipping Charges

  1. For damaged, defective or incorrect products, AAWO Online Store will arrange an appropriate return or replacement solution without charging the customer.
  2. For other approved returns, applicable return shipping charges will be communicated in advance.

9. Contact Us

Business Name: AAWO Online Store

Location: Tirur, Malappuram, Kerala, India

Email: [email protected]

Phone:8281952505

For any return, cancellation or refund assistance, please contact our customer support team.

We reserve the right to update this policy in accordance with applicable laws and regulations.